Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@nimmoshoes.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nimmoshoes.co.uk and send your item to: Nimmo Shoes, Unit 8 Broxholme House, New Kings Road London GB SW6 4AA.
Deliveries within the UK
We ship all goods using the Royal Mail recorded delivery service.
A signature will be required on delivery.
A tracking ID will be provided by email once the order is shipped.
- Delivery normally takes about 3 working days
- Delivery is Monday to Saturday
International Deliveries
All deliveries outside UK will be shipped using Royal Mail and a tracking ID will be provided on shipping.
We cannot guarantee delivery times outside UK, as this is dependent on the local postal system at the destination country.
